Refund Policy

If you are charged for a subscription and have used fewer than ten paid generations, you may request a refund within seven calendar days of the first charge. Unused credit purchases are also eligible for a refund within seven days. Once generations have been consumed, the corresponding usage portion is not refundable because the image provider has already processed the request.

Renewal charges are generally non-refundable after the new billing period starts, but contact us promptly if a renewal was accidental or was not cancelled before the renewal date. We will review the account usage and the applicable merchant-of-record rules. Nothing in this policy limits a non-waivable refund right provided by consumer law.

Failed tasks are handled separately. If Pellucen or the image provider fails to return a usable image, the task should not consume a paid generation. If a failed task was counted, we will restore the usage before considering a monetary refund.

The merchant of record processes payments, taxes, and approved refunds to the original payment method. Processing times depend on the payment network and card issuer and can take several business days after approval. Currency conversion differences are controlled by the bank or card issuer and are not collected by Pellucen.

Cancelling a subscription stops future renewal. It does not automatically refund the current period. Approved refunds may end access associated with the refunded purchase. Chargebacks should be used only after attempting to resolve the issue with support, because they can delay account review and may result in temporary suspension.

Refunds and credits are calculated in US dollars. If a plan includes a monthly allowance, usage is measured from the completed generations recorded against the billing account, not from browser previews or failed requests.

Email athena@nosemuse.com with the account email, purchase date, plan name, and a short explanation. Do not send a full card number or password. If the issue concerns a failed generation, include the approximate time of the request so the task can be located.

We will acknowledge the request, confirm whether it meets this policy, and send it to the merchant of record when approved. Read the Terms and acceptable use policy and Pricing page for the related service and plan details.

Policy changes

We may update this policy as payment features and legal requirements change. The version in effect at the time of purchase governs that purchase unless applicable law requires otherwise.